Units
As Vice Provost for Information Technology, Dr. Lori Temple leads the Office of Information Technology. Don Diener, Associate Vice Provost for Information Technology, supervises several initiatives within OIT, including WebCampus, portal development, and security efforts. In the absence of the Vice Provost, Don Diener serves as leader of OIT. Alan Personius, Executive Director, oversees client services, network operations and development, desktop & field services, and instructional technologies. These three individuals make up the OIT Leadership Team which governs the units listed below.
Visit OIT's Organizational Chart website to see how these units and employess are related to one another.
The units below all support OIT's mission to support campus technology needs.
Applications Security Administration
The Applications Security Group processes security application forms, maintains security records, monitors enterprise data security permissions and undergoes regular internal and external data security audits. If you need access to confidential or restricted enterprise data, please submit your request online. Connie Eikenberry, Applications Security Administrator
Client Services
Client Services supports the daily computing needs of faculty, staff and students. The group includes two help desks that serve as the “one stop shop” for their customers--assisting with activities such as software installation, password resets, network troubleshooting and printing issues. It also includes software training. DeAnna Schoendienst, Manager
More details about Client Services
IT Help Desk
Located in CBC B133 and SU 231, the IT Help Desk includes a mix of several full-time technicians and students. They complete password resets, software installations, and troubleshoot computing problems. Hector Ibarra and Maxine Franks, Supervisors
Training
Client Services employs a software training coordinator to help UNLV employees learn how to use Microsoft Office Products, Lotus Notes, and other key programs.
Desktop & Field Services
Desktop & Server Support repairs computer hardware and supports department file storage servers. If you are looking for a data storage solution, call the help desk and request consulting services provided by Desktop & Server Support. David Heiser, Manager
Information Security Office
The Information Security Office supports the mission of UNLV by helping to assure the availability, integrity, and confidentiality of information. Charges of the Office include developing security policy, overseeing regulatory compliance, and increasing security awareness at UNLV. Johnie Sullivan, Information Security Officer
Instructional Technology Services
Instructional Technology Services (ITS) offers four types of support, all related to technology in classrooms and labs. ITS develops labs and classrooms, plans learning space design, delivers multimedia equipment and also provides individual training and emergency assistance. Darrell Lutey, Associate Director
More details about Instructional Technology Services
Computer Labs
ITS supports over 30 computer labs on campus. Our staff design computer lab spaces, update the computer software, and adjust the environment based on student and faculty feedback.
Learning Space Development
AJ Robinson, Learning Space Development Professional, designs innovative learning spaces to ensure classroom technology meets learning needs. He is available for consulting.
Classroom Technology & Media Services
Classroom Technology & Media Services reserves and delivers a variety of equipment to classrooms that do not have technology installed. This group also checks out equipment like digital video cameras and other technologies. Rohan Palmer, Supervisor
TEC room maintenance
TECMons, or Technology-Enhanced Classroom monitors, are student employees who are trained to troubleshoot technical problems in classrooms. They work in the evenings to ensure technology installed in classrooms meets academic needs. Darrell Lutey, Associate Director
Network Development & Engineering
Network Development & Engineering (NDE) maintains and expands the UNLV network, coordinates network installation for new and renovated buildings, and installs new wireless locations. Campus firewall services, DHCP, DNS and IP Telephony are also designed and supported by this group. NDE responds to network outages 24/7. David Peers, Manager
Network Operations Center
The Network Operations Center (NOC) monitors the UNLV network to ensure that critical systems attached to UNLV's network work properly. Staff in this group initiate emergency communications when critical systems fail. Cam Johnson, Manager
Software Development Group
The Software Development Group provides comprehensive software consulting and analysis to help clients specify and refine their enterprise application needs. This group provides services related to software acquisition, integration, and custom application development.
More details about Software Development
Working with its campus customers, the Software Development Group performs thorough enterprise software market analyses to determine if existing commercial packages will best satisfy a client’s requirements before committing to develop custom applications. When custom applications must be developed, the Software Development Group draws on its expertise in user interface design, object-oriented programming, database architectures, process modeling, secure coding, and software testing to deliver high quality, robust applications that meet or exceed user needs.
Ray Buehne, Software Development Manager
Systems Engineering and Administration Group
The Systems Engineering and Administration (SEA) Group provides comprehensive enterprise and departmental systems and database engineering and administration services including planning and growth projections, specification, hardware and software installation, testing, performance tuning, upgrading, and maintenance. Systems are designed to be highly available, scalable and secure. Russell Gelinas, Manager, Systems Engineering and Administration Group
WebCampus
Wonda Yuhasz coordinates WebCampus, UNLV's online course management system (formerly known as WebCT) across several units on campus.
OIT Internal Support Units
These groups work closely with OIT employees to support their projects and objectives.
- Communications & Creative Services creates OIT's print publications, sends notifications to campus, prepares presentations, briefings, lab signage, and also maintains the OIT website. Mamie Peers, Manager
- OIT Business Management Group helps to manage OIT's budget, training, hiring, telephone and other internal administrative services that help to keep employees and projects running smoothly. Georgia Stergios, Manager
- Internal Operations Support ensures business processes within Client Services are efficient and that inventory is consistently documented. Jaye Rodriguez, Manager
