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Survey Results

2009 New Employee Survey Results

2008 Student & Employee Survey Results

In November 2008, OIT distributed electronic surveys to a random sample of students and employees. OIT management drafted objectives based on the feedback provided in the results below. For more information about the survey and these results, please contact Mamie Peers.

View a complete list of objectives >>

Student Reports

Sent to 6,667 students; 775 respondents; 12% response rate

Employee Reports

Sent to 2,774 employees; 930 respondents; 34% response rate

2007 Results

In August 2007, the Office of Information Technology (OIT) distrubuted a survey with its service brochure. About 5% of faculty and staff responded. Below are documents related to the survey and its results.

Report

Survey

Download front and back copies of the survey distributed inside OIT's 2007 faculty & staff technology brochure.

Initiatives

Below OIT lists initiatives it plans to undertake in 2008-2009, in consideration of the survey results. An April Inside UNLV article highlights these initiatives as well.

E-mail
  • Survey the campus about Lotus Notes to determine likes and dislikes of the system and then address those issues; study help desk calls to address requests for improvement placed in the past regarding the system
  • Upgrade to Lotus Notes 8, which includes an improved interface and additional features similar to Microsoft Outlook
  • Provide online tutorials and additional educational resources to help with use of advanced features and mail management in Lotus Notes
  • Investigate student perceptions of Rebelmail, the student e-mail system, and create a plan to address those issues.

Communications
  • Host a second security campaign this fall focusing on specific security tips, such as how to respond to a security breach, increase password security, and lock a desktop computer.
  • Gather feedback about UNLV’s file storage systems, create a plan to address specific concerns and needs, then communicate about how the improved services
  • Increase and improve communications about software purchasing processes
  • Open dialogue about both e-mail systems and host a Lotus Notes education campaign

Student Information Systems
  • OIT works closely with the NSHE integrate project to select a new student information system. The new system should help the university track data and automate processes related to student information.
  • Reorganizing portions of the OIT organization to meet the support demands of the new system when it arrives on campus

Continuing Dialogue with campus
  • Convert annual survey to electronic format and incorporate suggestions from last fall
  • Create more opportunities for campus constituents to provide input into the design and implementation of new products; for example, OIT will ask the campus to participate in beta-testing and usability studies
  • Follow-up surveys will accompany every third help request and that feedback will be used to improve services
  • Service-specific surveys regarding e-mail and file storage, for example, will be more frequent