About OIT > Campus Computing Services
Campus Computing Services (CCS) is the largest unit within OIT. Most interaction faculty, staff and students have with OIT is through a CCS employee. Led by Alan Personious, over fifty CCS employees provide five major services:
Client Services
Client Services supports the daily computing needs of faculty, staff and students. The group includes two help desks that strive to be the “one stop shop” for their customers--assisting with activities such as software installation, password resets, network troubleshooting and printing issues. It also includes software training. DeAnna Schoendienst, Manager
IT Help Desk (for UNLV employees)
Located in CBC B133, the IT Help Desk includes a mix of several full-time technicians and students. They complete password resets, software installations, and troubleshoot computing problems.
Student Help Desk
The Student Help Desk is in the student union, Room 231. Student technicians provide computing assistance for Rebelmail, WebCampus, and other computing accounts, in addition to helping students with technology-related questions. Maxine Franks, Interim Supervisor
Training
Client Services employs a software training coordinator to help UNLV employees learn how to use Microsoft Office Products, Lotus Notes, and other key programs. Read more >
Desktop & Server Support
Desktop & Server Support repairs computer hardware and supports department file storage servers. If you are looking for a data storage solution, call the help desk and request consulting services provided by Desktop & Server Support. David Heiser, Manager
Instructional Technology Services
Instructional Technology Services (ITS) offers four types of support, all related to technology in classrooms and labs. ITS develops labs and classrooms, plans learning space design, delivers multimedia equipment and also provides individual training and emergency assistance. Darrell Lutey, Associate Director
Computer Labs
ITS supports over 30 computer labs on campus. ITS updates the software, designs the rooms, and makes adjustments based on student and faculty feedback. Peter Dunkley, Manager
Learning Space Development
AJ Robinson, Learning Space Development Professional, designs innovative learning spaces to ensure classroom technology meets learning needs. He is available for consulting.
Classroom Technology & Media Services
Classroom Technology & Media Services reserves and delivers a variety of equipment to classrooms that do not have technology installed. This group also checks out equipment like digital video cameras and other technologies. Rohan Palmer, Supervisor
TEC room maintenance
TECMons, or TEC facility monitors, are student employees who are trained to troubleshoot technical problems in classrooms. They work in the evenings to ensure technology installed in classrooms meets academic needs. Darrell Lutey, Associate Director
Internal Operations Support
Internal Operations Support ensures CCS business processes are efficient and that inventory is consistently documented. Jaye Rodriguez, Manager
Network Development & Engineering
Network Development & Engineering (NDE) plans new building wiring, expands the UNLV network, creates new network access points, and installs new wireless locations. It is also responsible for IP Telephony and developing a new solution for on-demand TV on campus. NDE also responds to network emergencies. David Peers, Manager Read more >
Network Operations Center
The Network Operations Center (NOC) monitors the UNLV network to ensure that critical systems attached to UNLV's network work properly. Staff in this group initiate emergency communications when critical systems fail. Cam Johnson, Manager Read more >
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