About OIT > Survey
In August 2007, the Office of Information Technology (OIT) distrubuted a survey with its service brochure. About 5% of faculty and staff responded. Below are documents related to the survey and its results.
Report
Survey
Download front and back copies of the survey distributed inside OIT's 2007 faculty & staff technology brochure.
Initiatives
Below OIT lists initiatives it plans to undertake in 2008-2009, in consideration of the survey results. An April Inside UNLV article highlights these initiatives as well.
E-mail |
- Survey the campus about Lotus Notes to determine likes and dislikes of the system and then address those issues; study help desk calls to address requests for improvement placed in the past regarding the system
- Upgrade to Lotus Notes 8, which includes an improved interface and additional features similar to Microsoft Outlook
- Provide online tutorials and additional educational resources to help with use of advanced features and mail management in Lotus Notes
- Investigate student perceptions of Rebelmail, the student e-mail system, and create a plan to address those issues.
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Communications |
- Host a second security campaign this fall focusing on specific security tips, such as how to respond to a security breach, increase password security, and lock a desktop computer.
- Gather feedback about UNLV’s file storage systems, create a plan to address specific concerns and needs, then communicate about how the improved services
- Increase and improve communications about software purchasing processes
- Open dialogue about both e-mail systems and host a Lotus Notes education campaign
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Student Information Systems |
- OIT works closely with the NSHE integrate project to select a new student information system. The new system should help the university track data and automate processes related to student information.
- Reorganizing portions of the OIT organization to meet the support demands of the new system when it arrives on campus
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Continuing Dialogue with campus |
- Convert annual survey to electronic format and incorporate suggestions from last fall
- Create more opportunities for campus constituents to provide input into the design and implementation of new products; for example, OIT will ask the campus to participate in beta-testing and usability studies
- Follow-up surveys will accompany every third help request and that feedback will be used to improve services
- Service-specific surveys regarding e-mail and file storage, for example, will be more frequent
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