Troubleshooting

i>clicker

How do I turn on my i>clicker?

Once you remove your clicker from its packaging, you will need to pull the clear plastic “Pull” tab from the back of the remote to activate the batteries. On the front of your clicker you will notice there are 6 options: A, B, C, D, E, and On/Off. The On/Off button is what you press to both turn it on (resulting in a sold blue light by the “Power” indicator at the top of your clicker) and off (removing the solid blue light).

How long will my batteries last?

New batteries supply approximately 200 hours of use. The “Low Battery” light will flash red when you need to replace your batteries. Once this light begins flashing, you have 10 hours or less of battery power remaining. Your clicker uses 3 AAA batteries, which are inexpensive to replace. New i>clicker remotes include 3 AAA batteries.

How do I change my batteries?

On the back of your i>clicker is a small slot. You will need to insert a paperclip or similar device (such as the tip of a pen) to release the battery cover, allowing you to remove and replace the batteries. Please note that you need to replace ALL THREE batteries. On occasion, the third battery will stick in the compartment and requires a tap to release it. Please DO NOT use Duracell batteries as they are shorter than other batteries and therefore not suitable for i>clicker remotes.

What if I forget to turn off my i>clicker?

i>clicker remotes have two battery-saving features. As long as a remote is actively communicating with a receiver (i.e. you are using it to vote), the remote will remain on for 90 minutes after the last vote. If a remote is accidentally turned on or buttons are compressed but the remote is not communicating with a receiver (i.e. in a backpack or purse), the remote will automatically turn off after 5 minutes.

Will my i>clicker remote work in other classes?

Yes, as long as your other instructors are also using i>clicker software and hardware. There are other clickers available, none of which are cross-compatible, so you will need to confirm that your other professors are also using i>clicker and not another system.

Can I share my i>clicker remote with my roommate/friend?

Yes, as long as you are not taking the same class at the same time.

How do I change the Channel on my i>clicker if my instructor is not using the default?

Press the On/Off (power) button on their clicker until the blue Power light begins flashing (about 2 seconds). Press the new two-letter code (that you’ve designated in your Settings/Preferences). A green Vote Status light will indicate your students have successfully reset their remote frequency. The entire process takes about 3 seconds. This code will remain in place for the duration of the lecture/session (as long as the remote is on). Students will need to repeat this procedure for every lecture, which is why setting one code for the entire term will be easier to administer and communicate. Directions for changing a remote’s frequency are on the back of every remote. You may also adjust or disable your frequency change alert preferences via Settings/Preferences.

What if I am having problems with my i>clicker?

There is a standard one-year limited warranty on your clicker. If a problem occurs during class, let your instructor know immediately. He or she may have a loaner clicker available for you to use for the duration of the class. If your clicker is defective, your process of returning it will depend upon how you obtained it. If you purchased it through your bookstore, you may return it to the bookstore. If a particular department on your campus provided it to you, you will need to check with that department to determine their replacement policy. If you purchased a previously-used clicker, you will need to consult with that particular source for replacement options.

NOTE ON DEFECTIVE REMOTES: i>clicker remotes have an exceptionally low defective rate. Most remotes returned as defective simply need three new size AAA batteries. If you are having trouble with your remote, please first replace ALL THREE batteries. On occasion, the third battery will stick in the compartment and requires a tap to release it. Please DO NOT use Duracell batteries as they are shorter than other batteries and therefore not suitable for i>clicker remotes.

Is technical support available?

Yes, there is technical support available for instructors and students. You can contact Classroom Technology Services M-F 8am-5pm at (702) 895-0722 or email Fiona.Chow@unlv.edu.