Incidents

IT Help Desk phones are experiencing high call volume

The IT Help Desk is currently experiencing high call volume. Callers may receive an error message directing them to contact Telecommunications, but this is unnecessary. Instead, please contact the IT Help Desk using an alternate method below or try calling back at a later time.

We appreciate your patience during the busy start of the semester, and apologize for any inconvenience and longer wait times.  

[Resolved] Multiple University Applications Including WebCampus Unavailable

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Update: As of 4:30 p.m on Friday, January 23, service has been restored to the applications affected by this incident. The outage was the result of a failure in data center equipment. 
 
At approximately 1:00 p.m. on Friday, January 23, 2015 multiple UNLV applications began experiencing issues. Some are unavailable while others are experiencing slowness.

Applications impacted include:

Check on the status of campus technology services at status.unlv.edu

You can now check the availability of campus technologies, such as WiFi, WebCampus, MyUNLV, and more at status.unlv.edu.

For updates, click the “Subscribe to Notifications” button at the top of the page and select how you'd like to get notified.  

WebCampus intermittent access 11:38 AM - 2:15 PM, 11/18

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Between Tuesday, November 18, 2014, 11"18 AM - 2:15 PM WebCampus users experienced intermittent access.

Active directory authentication delays, 12:01 PM, 11/18

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Between Tuesday, November 18, 2014, 12:01 - 1:56 PM Active Directory authentication service, for unlvad and ad, experienced delays due to emergency maintenance.

Rebelmail activation page unavailable 10:15 - 11:26 AM 11/18

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Between Tuesday, November 18, 2014, 10:15 - 11:26 AM the Rebelmail activation page (http://rebelmail.unlv.edu/activate) was unavailable.

Faculty/staff group file storage unavailable 3:22 AM - 11:40 PM, 11/15

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Between Saturday, November 15, 2014, 3:22 AM - 11:40 PM faculty/staff access to group network file sharing, folders/files in X drive, was unavailable.

 

Employee ID Lookup Unavailable 11/10 12:46 PM

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On Monday, November 10, 2014 12:46 PM the website http://hrfs.nevada.edu/eis has been reported as unavailable.  This site provides employees a way to lookup their employee ID.  OIT staff have been notified and are investigating the issue.

Power outage CEB 12:40 PM - 1:09 PM, 11/10

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Between Monday, November 10, 2014, 12:40 PM - 1:09 PM Carlson Education Building (CEB) experienced a building wide power outage.   OIT network equipment was impacted and causing network connectivity to be unreliable during the outage.  

Webcampus notifications not working as expected 10/11 4:04 - 5:32 PM

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Between Saturday, October 11, 2014, 4:04 - 5:32 PM the WebCampus global notifications were not working as expected. 

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