Services Catalog
The OIT Services Catalog is a list of the services that we provide to customers. The Service Catalog provides information about delivery expectations along with other pertinent information. It is an important tool to ensure accuracy and consistency of communications. Each catalog entry includes:
- A description of the service
- Service hours
- Customer procedures on how to access the service
- Delivery expectations
- Links to additional information
The Service Catalog is updated on a quarterly basis. Please keep the following in mind:
- These services are subject to adjustment due to fluctuations in resources including funding and staff.
- Please plan accordingly based on the time frames provided for each service.
- These are our best effort guidelines, as always emergencies and critical issues take precedence.
If you have suggestions or questions regarding this catalog, please contact Michele Kraus.
Creation and support for various UNLV faculty, staff and student accounts. Password resets, account deletions, etc.
Program to increase technology skills for faculty and staff.
New building AV design. Work with Planning & Construction, Architects and AV consultants in regards to our AV standards and design specifications.
Maintenance and repair of AV equipment for delivery and in the TEC rooms.
Provide first-line support for audio visual technology in conference rooms, offices, etc.
Working with Planning & Construction on various room renovations. These rooms could include classrooms, conference rooms, video conference rooms and computer teaching facilities.
Small room renovations that involve audio visual equipment that can be done without Planning & Construction.
Scheduled delivery of AV equipment to classrooms without technology. Provide support in the use of delivered equipment in the classrooms.
Setup Lotus Notes calendar/email account and Blackberry applications. Troubleshooting of the connection to Lotus Notes.
Support for the Cable TV system on campus
Design, planning and procurement.
Installing technology into regular classrooms. Refresh of existing technology in Technology Enhanced Classrooms
Computer labs with Instructor stations and AV equipment. Reserved for specific classes.
Installation, configuration, setup, troubleshooting and repair of university owned computers & peripherals using Windows and Macintosh operating systems.
Provide guidance in the purchase or upgrade of desktop computers.
Support by Computer Labs staff for administrative non-instructional areas that are student related.
Partnerships with Colleges and Schools in the operation of specialized comptuer labs.
Provide support for Lotus Notes Email for faculty and staff and Rebelmail for students
Maintain Active Directory and Novell infrastructures. Novell provides file storage and other services for Faculty, Staff and Students. Administer the servers and storage area networks (SAN) for these services. Other services include Backup Services, Antivirus Managed Services.
Computer labs with "open" hours available for any enrolled UNLV student to complete homework, research assignments and other activities.
IP cameras, network video, and network security.
The IT Help Desk serves as the single point of contact for students, faculty and staff technology assistance. They handle a variety of front line questions, problems and requests. Help requests needing a more detailed response are escalated to other OIT units.
Activate network connections in offices, classrooms and other facilities.
Field service repair and maintenance. Administration of DHCP, DNS, VPN, LDAP, UNLVwireless. Cyclical equipment replacement. Continued enhancement to current services.
Monitor network traffic (both wired and wireless) and nodes (i.e. Servers) to ensure the health and welfare of the campus network. Ensure that rooms with network equipment are secure, generate access reports and provide access. Monitoring of environmental conditions (i.e. heat, humidity)
Complete and approve wiring scope, drawings of all data rooms and specfications for all cabling, fiber, racks and network electronics.
A service designed to insure all new computer equipment purchases are received and functioning.
Extended assistance with hardware, software and many campus applications
Creation of free software CDs (i.e. antivirus) for faculty staff and students, at home office CDs for faculty and staff; self install software for faculty and staff (i.e. MS Office for their office computer).
OIT provides varying levels of support for software including installation, guidance on purchasing and general help with use.
Maintain servers for Colleges and Departments that host applications and data (i.e. SQL, Websites). Meet support requirements defined in a Memo of Understanding (MOU). Includes backup services.
Provide technical support in the use of technology supplied (i.e. computers, projectors) in TEC rooms. Maintain and repair equipment. Provide training to faculty as requested in how to use the technology in TEC rooms.
Pickup and evaluation of equipment. Remove all software and data. Equipment not functioning is placed on palates for disposal. Equipment that is 5 years or older is given to Property Control for surplus sale. Remaining equipment is used to replace existing computers that are not repairable.
Provide basic functionality support of video conference rooms on campus.
Class creation, manual enrollment, password resets, general troubleshooting and help with use.
