Maintenance Schedule

The standard maintenance window times below are reserved for Office of Information Technology (OIT) staff to repair, install, upgrade, test, and patch the systems referenced.

During these times you may experience anything from complete unavailability, slow response time, limited access, or no interruption at all. It is important to note that just because a service is available during a maintenance window does not mean it will remain available. In order to avoid losing work, we recommend that you avoid using services during scheduled maintenance windows.

Unplanned service outages will be reported on the UNLV Status Page. If you are experiencing difficulty with a service outside of a normal maintenance window, and an incident for the service is not reported on the UNLV Status Page, please contact the IT Help Desk.

Maintenance window procedures are maintained by the Operations Center.

Standard Weekly Maintenance Windows

All times below are in Pacific Standard Time (PST).

WebCampus

Saturday 12 a.m. - 6 a.m.

MyUNLV

Sunday 12 a.m. - 6 a.m.

Windows & Unix Systems

Saturday 12 a.m. - 6 a.m.

Affected systems include, but are not limited to:

  • Academic Profiles & Program Review
  • Advantage Data Warehouse
  • Archibus
  • Automated Records Management System (ARMS)
  • Benefits Orientation
  • Cash Register Express
  • Central Metadata Repository
  • Classified Furlough
  • Cognos
  • Consensus (NSHE)
  • Consensus (UNLV)
  • Crestron Fusion Roomview
  • DataNet
  • Decision Support Administration
  • Decision Support Public Website
  • Economics Club
  • Employee ID Search
  • Employee Locator (EEL)
  • Employee Salary Listing (HRFS)
  • ESTER Training Enrollment
  • eVAULT
  • Evidence Management System (BEAST)
  • Extron GlobalViewer
  • Faculty Website
  • Faculty Workload Reports
  • Faculty Workload Survey Collection
  • Footprints Address Book
  • Footprints Service Core (Footprints)
  • Footprints Asset Core (FPAC)
  • fsaATLAS
  • GrantsERA
  • HR Data Warehouse
  • Hyperion
  • IADS Authentication
  • IADS Development
  • iLeave
  • Kinetics
  • Merit Roster
  • MySQL
  • Oracle Enterprise Manager (OEM)
  • Oracle RAC
  • PaperCut
  • Peoplesoft Operational Datastore
  • Phoenix
  • Propharm
  • Rebel Announcements via Email (RAVE)
  • Student E-Newsletters from Departments (SEND)
  • StudentTracker
  • Surplus Management System
  • THO_1039
  • TimeClock Plus
  • Traka
  • Transcript Request Data
  • UNLV Mobile App
  • WebCampus
  • Zend Frame Metadata Repository

ACE Authentication and Self-care

Saturday 12 a.m. - 6 a.m.

Operations Center

Thursday 6:30 a.m. - 8 a.m.

  • Data Center KVM
  • Data Center Operations
  • Data Center Expert
  • PRTG Monitoring
  • Splunk

OIT Websites

Saturday 12:00 a.m. - 6 a.m.

  • oit.unlv.edu
  • wireless.unlv.edu
  • smartcomputing.unlv.edu
  • rebelmail.unlv.edu
  • wchelp.unlv.edu

Exceptions to Standard Maintenance

  • Emergency and time-critical maintenance may be performed outside of standard maintenance windows.
  • If approved by OIT and in consultation with key functional personnel, the scope of work designated for one maintenance window may be performed or extended to the other maintenance windows.
  • OIT does not anticipate the need to use every maintenance window every week; however, it is important for the campus community to plan accordingly.

Notifications

  • Planned maintenance activities will be announced on OIT’s homepage. OIT sends UNLV Official, Tech Info and UNLV Today notifications when a planned maintenance activity may cause a significant outage on a major university system or may extend past the normal maintenance window.
  • We will always do our best to communicate appropriately when we anticipate any type of special circumstances, such as work needing to be completed outside of typical maintenance windows, emergency situations, or when changes require any action to be taken by the service owner or users (e.g., updating settings or verifying that the service is working.)
  • Emergency and time-critical maintenance may be performed outside of the normal maintenance windows and performed with minimal or no prior notification. Notifications for emergency or time-critical events may have to be sent after maintenance is complete.
  • Off-campus providers (such as Internet or telecommunications providers) may have different maintenance schedules which are outside of OIT’s control.
  • Localized outages, with agreement of local building administrators, may occur outside of the normal maintenance windows.