New Employee Survey Results 2009

New academic and administrative faculty arriving in 2009 responded to OIT's survey about their technology experiences. We appreciate their input and provide a summary of their concerns and our actions, below. If you compare the 2009 results to 2007 results, you will see that new faculty get computers and e-mail accounts more quickly than they have in the past.

  • Survey Time Frame: September 24, 2009 - October 15, 2009
  • Response Rate: 61% (75/123) of new employees responded to our survey request (as compared to 28%, 78/273, in 2007)
  • In these 2009 results, direct kudos were written about three outstanding campus technicians: Mike Snee, Don Castle (Law School), and Ryan Doyle (College of Business)
  • You can compare the Complete 2009 Results to the Complete 2007 Results.

Chart 1 shows the agreement rates for the statement: My first few weeks at UNLV were TECHNICALLY successful. In 2007, 22% marked Strongly Agree as compared to 39% in 2009. That’s an 17-percentage point increase in the highest level of agreement, in just two years. Likewise, the number of respondents who marked Disagree decreased from 17% in 2007 to 8% in 2009.

Table 1, below, shows the core issues new faculty and staff ask us to address. Several of these issues were identified in our 2008 campus-wide surveys as well.

Chart

Table 1. Core Issues, Quotes and Actions

Core issue In Respondents' Words What We're Doing What You Can Do
Identity Management. We need a single ID that allows our community to log in to campus systems. Everything is separate, I need a different code for everything.

Other universities seem to have figured out how to provide a faculty member with a single ID and password for most, if not all, online access needs.
  1. Performing the initial process of discovery and analysis of in preparation for simplifying and consolidating accounts.
  2. Advertising for a Directory Services Administrator who will be tasked with addressing the gap in centralized identity management.
We train and evaluate our staff.

Every time I have called the OIT Dept. They have responded quickly!

IT services have been great to deal with, professional, pleasant and timely. Thank you.

  1. Last year we started to send surveys at the conclusion of every help request. We address concerns immediately in order to improve service.
  2. Lori Temple is a strong proponent of well-trained staff and assures that adequate funds are budgeted each year for staff development.
We need to rewire buildings and buy new phones but lack funding to do so. My phone is archaic, inefficient ... All IT phones should be IP and current.
  1. Opening every new building with IP Telephony.
  2. Developing a plan to rewire campus buildings that have outdated networks that do not support IP technologies, like the Carlson Education Building.
  3. Submitting proposals through the Major Capital Project Planning (MCPP) process for funding to rewire and renovate buildings with outdated network infrastructure.
  • Continue supporting our efforts to build out quality wiring and network standards in all campus buildings, even the old ones.
  • Request IP phones when you need to install a new phone for your department, if your department can cover the higher cost for the equipment.
Lotus Notes is not popular with many folks. "Lotus Notes. I avoid using it at all costs... I would strongly suggest a better solution, that has a more updated interface and coding."
  1. Working with the vendor to address our needs. We expect Lotus Notes to perform better than it does. Large mail files cause many outages, but we think Lotus Notes should be able to handle heavy use.
  2. Upgrading to version 8.5.
WebCampus is not as user friendly as desired by faculty. Webcampus is likewise cumbersome and fails to meet my needs at a web-based classroom platform.
  1. Conducting usability tests to determine which areas of WebCampus need work.
  2. Waiting on the newest version of the software which promises improved usability, such as drag and drop features.
We need to install more classroom technology but lack funding to do so.

Technology in classrooms is not up to date and there is not enough technical staff support.

44% of the respondents who use classroom technology must have it delivered. This means we still don't have enough TECs.

  1. Opening all new buildings with the latest technologies.
  2. Updating classroom technology as funding becomes available.
  3. Renovating classrooms into Technology-Enhanced Classrooms as as funding becomes available.
  4. Submitting proposals through the Major Capital Project Planning (MCPP) for funding to renovate and upgrade additional classrooms to TECs.