Can’t use campus Wi-Fi? Contact the IT Help Desk

If you are unable to connect to campus Wi-Fi, webpages do not load when you are connected, or see that Wi-Fi is connected but has no Internet, your device may have been blocked from the wireless network.

OIT has identified some software, most commonly Avast antivirus, that is causing wireless interruptions. To protect campus network resources, OIT removed wireless access for certain devices.

Until the conflicting software is removed from your device and you have contacted the IT Help Desk, you will be unable to use UNLV Wi-Fi.

If you have Avast antivirus:

  • Uninstall the application, then contact the IT Help Desk to have your Wi-Fi access re-enabled.
  • If you purchased the Pro version of Avast and do not wish to remove it, we recommended contacting Avast customer service to seek a resolution. The IT Help Desk can assist you with additional information to provide Avast if necessary.

If you do not have Avast antivirus: Contact the IT Help Desk so that we can gather more information and assist you further.

Reinstalling the Avast software may cause your device to be blocked again. The IT Help Desk can assist you in selecting alternative antivirus software to help protect your device.

If you are experiencing a different issue with using campus Wi-Fi, please contact the IT Help Desk for assistance as well.

Office of Information Technology
IT Help Desk | 702-895-0777 | ithelp [at] unlv [dot] edu
Help Desk Locations: CBC B113 or SU 231
http://oit.unlv.edu | http://status.unlv.edu