Second tier help with use and guidance

Extended assistance with hardware, software and many campus applications

Manager Responsible:

Service Hours:

SU 231 Location:  M - Sun 7am - 11pm

CBC B113 Location:  M - F 8am - 5pm

Hours subject to change according to holiday and academic schedules.

Customer Procedures:

Service Request through IT Help Desk email ithelp [at] unlv [dot] edu; phone 895-0777; walk-in SU 231 or CBC B113.


High level assistance with supported software (i.e. Microsoft Office) as requested.


  • Help and Training

Customer Expectations:

1 business day response and work around; up to 5 business day resolution.